The manufacturer of Auvi-Q has issued a voluntary recall due to potential inaccurate dosing. Your Auvi-Q might not provide the full dose if you were to need it, and it therefore might not be able to stop a life-threatening reaction.
Please follow these steps:
1. Obtain a replacement Epi-Pen today. Out of respect for our patients’ time, we would like to avoid long waits on hold during a flood of phone calls to our office requesting new prescriptions. If you have an Auvi-Q, please call your pharmacist, mention the recall, and ask them to submit an electronic request to our office for an Epi-Pen of the same dose as your Auvi-Q. We will be sure to process all requests before we leave for the day, so your new prescription should be waiting for you at the pharmacy by 6PM Thursday. If the pharmacist refuses because you do not already have a prescription for an Epi-Pen, call our office at 414.529.8500 to let us know you have a Auvi-Q and need an Epi-Pen.
2. Be sure you know how to use the Epi-Pen. If you are not familiar with how to use the Epi-pen, ask your pharmacist for instruction. If they are not able to help, call our office to set up an appointment with a nurse to teach you.
3. Return your affected Auvi-Q to the manufacturer. Go to auvi-q.com for instructions on how to return your auto injector; they will be posted as soon as a plan is in place.
4. Recover your replacement cost. The manufacturer will reimburse your out-of-pocket cost for your replacement Epi-Pen. Save your receipt, and check auvi-q.com periodically for instructions on how to get reimbursed. They will be posted online as soon as they figure out how they want to do this.
It is our greatest concern that you have the tools you need to save your life in the event of a life-threatening reaction, and we hope that this plan will work well. Please contact our office if you occur any problems or have any additional questions.